I haven’t received my refund

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You'll receive a confirmation email when the item has been refunded.  If you paid by card, please make sure you check your bank statement from the date of the order onwards, as your refund may be shown against this date.

If you made your original payment with a card that is now expired or cancelled, please contact your bank. The refund will always be processed to your original method of payment and can't be sent to another card.

If you paid using another payment method, please contact the payment provider/issuer to locate the refund.

Please keep your returns tracking number until you receive your refund - you may be asked to provide this if we've not received your item(s). If you didn't choose a tracked service for the return and only have a postage receipt, you'll need to file a claim with the postal service directly.